The company is looking for a Customer Support Representative for their SaleHoo.com customers. SaleHoo is an online directory of wholesale suppliers that are used by eBay sellers and ecommerce website owners. The representative will play a vital role answering customer inquiries and ensuring our valued members receive maximum support and care with their purchase.
The ideal candidate will be a strong communicator with attention to detail who is dedicated to providing friendly and outstanding customer service.
Responsibilities:
- Answer to customer inquiries and pre-purchase emails about SaleHoo.com products.
- Daily moderation of the forum and replying to customer questions.
- Search for quality wholesale suppliers to add to the Wholesale Directory.
- Contact wholesalers to request more information and to verify their authenticity.
- Creating tailored lists of wholesalers for customers targeting a specific niche.
- Solving any technical problems the customer is having with their account.
- Recording FAQs and other information as required.
- Searching our database for customer information and updating records.
Qualification:
- Excellent written English and communication skills, a 'switched-on' friendly manner and the ability to build a rapport with customers through email.
- A background selling on eBay and/or experience working in the wholesale industry.
- A good understanding of what SaleHoo is all about.
- Meticulous attention to detail - no spelling mistakes please!
- Work to a very high standard.
- Highly organized and motivated with good time management skills.
- The ability to respond and resolve customer complaints in a clear, pleasant manner.
This position is full time and can be carried out from any location, provided you have a good internet connection.
Here's how to Apply:
- Compose an email to jobs@doubledotmedia.com with the Subject: Search Marketing Position.
- Write a short (but not one-sentence) introduction with a description of yourself and your experience.
- Attach your CV as a PDF (No word docs please) and click on send.
