Saturday, January 11, 2014

Hinduja Global Solutions: Real Time Analyst (Advance Excel User) - non-voice

OPEN TO FRESH GRADS: Real Time Analyst (Advance Excel User) Responsibilities:


  • Using the Aspect scheduling platform, monitor real-time compliance to schedule and investigate deviations based on established thresholds
  • Monitor staffing levels to ensure that required resources/Service Levels are met on interval basis
  • Investigate any deviations and enter exceptions real time into the Aspect eWFM and other systems as applicable (absent/sick calls, coaching, SPCL, etc)
  • Work in a confidential environment
  • Adjust staffing levels from the queues as a result of changes in contact volume or contact handling (manage voluntary go home/overtime/skill changes) to maximize productivity
  • Ensure contact flow and systems are operating properly throughout the day, escalate outages following established procedures
  • Provide recommendations to Operations and forecast/scheduling on adjusted staffing levels and consult on individual schedule needs
  • Monitor statistics to ensure Associate thresholds are within acceptable levels using real time software, schedule and switch data
  • Ensure scheduling standards and procedures are being adhered to and take corrective action as appropriate to address non-conformance
  • Co-ordinate offline activities such as, team meetings, coaching, vacation, and time off to minimize line and/or service level impacts
  • Publish various reports and schedule updates per program guidelines
  • Assist with departmental training and process documentation
  • Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology, Mathematics or equivalent.
  • Applicants must be willing to work in Libis,Quezon City.
  • Applicants must be willing to work in a shifting schedule
  • Advanced or extensive knowledge in using MS Excel
  • Analytical, hardworking and trainable 
  • No work experience required.
  • 3 Full-Time position(s) available.
Interested applicants can send in their resumes at


  1. Who needs extra income?
    Work from home, work online,
    And earn extra income

  2. Quantum Binary Signals

    Get professional trading signals sent to your mobile phone daily.

    Start following our signals NOW and make up to 270% a day.