Responsibilities:
Understanding the customers’ needs through effective listening and questioning skills
Dealing with all calls politely, courteously, professionally & assertively
Matching customers’ needs to Clients’ products and services
Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Communicating relevant information to internal and external customers and sharing learning with colleagues
Adhering to agreed processes, meeting required work standards, targets and objectives
Requirements:
Applicants should be Filipino citizens or have relevant residence status
Candidates should have a Bachelor’s Degree or attended/completed at least 2nd year College of any course or should have completed 2 years of a Vocational Program (High School graduates can also apply and may be considered for selected customer service accounts)
At least 18 years old and above
Should be able to confidently communicate in English
Must possess excellent customer service and problem solving skills
Positive, driven, and should be a team-player
Computer proficient and internet-savvy
Willing to work on graveyard and shifting schedules
Apply here: http://siva-ph.jobstreet.com/_ads/ph/jobs/2012/9/s/80/3556833.htm?fr=23
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