Data Entry/Back Office (MS Excel)

Infinit-O, an outsourcing company is looking for Data Entry/Back Office (MS Excel) staff.

Qualifications:

• Graduate of any 4 year degree course.
• At least 1 year relevant work experience in the same function is preferable.
• Good attention to detail
• Accurate
• Productive
• Can work independently with minimal supervision.
• Decision making skills on a case-by-case basis is required.
• Good English comprehension, written and oral communication skills.
• Ability to work in a fast paced environment & multi task well.
• Excellent typing skills.
• Computer skills: MS Office (especially Excel).

Job Description:

• Logs into system to retrieve orders for processing.
• Keys order information into system with speed and accuracy.
• Follows the contract acceptance policy for appropriate disposition.
• Communicates order processing issues to appropriate parties.
• Escalates any system issues, observed documentation issues, or other challenges to management.
• Reviews paper contracts to ensure authorized signature, effective date, service/billing address, phone, social security number or Tax lO, utility, rate, term, and product. Pass/fail as necessary. Follows contract acceptance policy for appropriate disposition.
• Reviews duplicate orders to ensure returning customer has no previous payment or regulatory issues to identify whether account is eligible / appropriate for re-enrollment.
• Ensures data accuracy/validity in Enrollment database.
• Reviews customer credit score per applicable market or service class and attaches to the contract if already on file in Sales Force to avoid duplicate retrieval.
• Manage sales channels internal deal lag or rejection and be an advocate for retaining and correcting deal for enrollment process.
• Notifies respective Sales Manager/Inside Sales Rep of rejection/missing information.
• Helps document processes to ensure repeatability of process.
• Performs requests from sales with a detail oriented mind and ask questions for clarity on request.
• Other ad hoc tasks as may be assigned.
• Prepare daily reports and work summaries as required.
• Carry out additional data operations and administrative tasks as required.
• Meet preset Service Level Agreement with the client

Apply here