Expert Global Solutions Philippines is looking for Non Voice Account Specialist that can be able to:
• Answers and initiates a variety of real-time inbound and outbound voice and non-voice based services.
• Verifies and updates customer information, responds to queries and resolves issues.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records and databases in accordance with prescribed formats and required systems.
• Provides transaction processing support to clients.
• Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Can successfully communicate with customers to gather information and learn about their needs and expectations
• Collaborate with others to ensure the customer issues are resolved
• Understands the concept of “solution delivered” on first contact
• Must have excellent English communication skills
• Should be at least 18 years old
• Must have completed at least TWO years in college in any field
• Preferably with collections, sales, or customer service experience in a call center industry (exposure to international clients would be an advantage)
• Must possess excellent listening and problem-solving skills
• Must have working knowledge of computers and the internet; can type 40 wpm
• Ability to multi-task in a fast-paced environment
• Applicants must be willing to work in Centris, Quezon City
• Fresh graduates/entry level applicants are encouraged to apply.
• Full time positions are available.
G/F Three Cyberpod Centris, South Tower, ETON Centris, EDSA cor. Quezon Ave., Diliman, Quezon City