- At least College Level (Undergraduate)
- At least has one year working experience.
- Salary: PHP 20,000
- Carry out quality call monitoring, provide training, and give feedback to sales agents.
- Coordinate with management team to identify and address quality and service improvements.
- Identifies training needs and develops training materials based on quality reviews, coordinating with Operations and Training department for updates and additional training opportunities as necessary.
- Ensures accuracy and relevancy of training for Contact Center Operations processes and procedures.
- 1-2 years experience in a call center environment as a Quality Assurance Analyst
- Have done QA monitoring for a sales account inbound/outbound
- Should have practiced both QA and coaching functions in a call center environment (home-based/office-based)
Long term job, no job hoppers please
Email your resume and recording to email@example.com
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED VIA EMAIL.